As of 13 August 2026, AI can claim for a lost parcel.

What to actually do

1. Hand it to a person

   The route this page recommends

   A person who owns the outcome does this end to end, worth it when the failure is dear.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, no skill needed, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open the order confirmation, payment record and delivery tracking page, then copy the order number, seller, courier, item, price and complete tracking history.
   2. Gather the dispatch or delivery emails, photographs of any delivery location, messages with the seller or courier and the current delivery, refund and complaints terms.
   3. Paste those details into the prompt, replace every bracketed slot and state whether you want a refund, replacement or another remedy.
   4. Ask the chatbot to separate confirmed facts from assumptions and to identify which current policy points you need to verify.
   5. Compare the draft chronology, amount, dates, tracking statements and requested remedy against the original order, payment record, tracking page and pasted terms, then remove anything unsupported.
   6. Submit the checked claim through the seller's or courier's official complaints channel and save the message, attachments, confirmation and any response.
   7. If the seller or courier rejects the claim, the amount is significant, or the dispute becomes a legal claim, take the evidence and correspondence to a solicitor or the relevant official dispute process.

   Prompt

   Help me prepare a UK claim about a parcel that appears to be lost. This is not professional advice. Do not invent facts, legal rights, deadlines, compensation amounts or courier policies. First separate the confirmed facts from assumptions and list any missing evidence. Then explain, in plain English, whether I should contact the seller, courier or both, based only on the information I provide and any policy text I paste. Draft a concise complaint or claim that asks for a specific remedy and includes a reasonable deadline for a response, but do not present an uncertain deadline as definite. Flag every point I must verify against the seller's or courier's current terms and the tracking record. Do not advise me to make a false statement. Finish with a checklist of attachments and the exact facts I should check before sending.
   
   My details:
   - Seller: [seller name]
   - Courier: [courier name]
   - Order or reference number: [reference]
   - Item and price: [item and amount]
   - Purchase date: [date]
   - Dispatch date: [date]
   - Expected delivery date: [date]
   - Tracking history: [paste tracking history]
   - Delivery address and any delivery notification: [details]
   - What the seller or courier has said: [paste correspondence]
   - What I want: [refund, replacement, compensation or other remedy]
   - Relevant terms or policy text: [paste the current terms or policy]
   
   Draft the final message with a subject line, factual chronology, requested remedy, attachments list and a request for confirmation of the next step.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.