As of 13 August 2026, AI can only partly claim for defective business goods.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 1 hour until you can act on the result.

   How to actually do it

   1. Open the contract, purchase terms, order confirmation, invoices, delivery records, warranty terms and all correspondence with the supplier.
   2. Gather inspection notes, photographs, test results, records of use, repair quotes and details of any losses, separating original documents from your own summaries.
   3. Paste the prompt into a chatbot and provide the documents or extracts, removing unnecessary personal data and keeping names, references, dates and amounts accurate.
   4. Ask the chatbot to produce the chronology, evidence table, missing-information list and draft supplier letter in the order specified in the prompt.
   5. Compare every date, quotation, amount, defect description and requested remedy in the draft against the original documents, then remove any statement that the evidence does not support.
   6. Ask a UK solicitor to check the contract, notice requirements, limitation position, proposed remedy and final letter before you send it in a serious or high-value dispute.

   Prompt

   I run a UK business and need help with a possible claim about defective goods. Use only the documents and facts I provide, and do not invent anything. Treat the contract, order confirmation, invoices, delivery records, inspection notes, photographs, warranty terms and correspondence as the source material.
   
   First, produce a dated chronology of the order, delivery, discovery of the defect, notifications and responses. Then list the defects and match each one to the evidence that supports it. Separate confirmed facts, statements made by the supplier, and points that still need evidence. Identify any missing documents, possible contractual notice requirements and questions a UK solicitor should answer, without deciding whether I have a legal claim.
   
   Finally, draft a firm but factual letter to the supplier requesting a practical remedy. Do not state that the supplier is legally liable, do not threaten court proceedings, do not calculate compensation, and do not give legal advice. Include placeholders for [BUSINESS NAME], [SUPPLIER NAME], [ORDER OR INVOICE REFERENCE], [KEY DATES], [GOODS], [DEFECTS], [EVIDENCE], [REMEDY REQUESTED] and [RESPONSE DEADLINE]. Make the letter concise and suitable for a solicitor to review. Flag every sentence that depends on an assumption or needs checking against the original documents.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.