As of 13 August 2026, AI can only partly compare possible remedies under UK consumer law.

What to actually do

1. Hand it to a person

   The route this page recommends

   A person who owns the outcome does this end to end, worth it when the failure is dear.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open the complaint record and collect the receipt or order confirmation, product or service description, purchase and complaint dates, price, customer messages and any photographs or reports.
   2. Paste the business's current terms, refund policy and any relevant warranty wording into the prompt, removing unnecessary customer personal data.
   3. Add the customer's complaint in their own words and list every remedy already offered or attempted, including repairs, replacements, repeat performance or refunds.
   4. Paste the completed prompt into a chatbot and ask it to produce the remedy comparison and identify missing facts before drafting a response.
   5. Open the relevant GOV.UK consumer-rights guidance and compare each legal proposition in the answer with the current guidance, checking that the goods, digital content or services category is correct.
   6. Ask a colleague who handles complaints to compare the proposed remedy with the evidence and your escalation policy, then amend the draft so it promises only an action the business can deliver.
   7. Send the case to a solicitor or another qualified legal professional where liability is disputed, the customer threatens court action, or the proposed response could create significant financial or reputational consequences.

   Prompt

   You are helping a UK business compare possible consumer remedies, not make a final legal decision. Use the facts and business documents below. Apply the Consumer Rights Act 2015 and other current UK consumer law only where relevant, and distinguish goods, digital content and services. Do not invent facts, deadlines, policy terms or legal rights. If a point depends on missing facts, ask a short question or state the assumption. Compare the remedies that may be available, including repair, replacement, repeat performance, price reduction, refund or the final right to reject where relevant. For each option, give: the legal basis in plain English, the facts that support it, the facts that weaken it, what the business would need to do, and the main risk of getting it wrong. Separate legal information from customer-service judgement. Flag anything that needs checking against current GOV.UK guidance or legislation, and flag any issue that should go to a solicitor or another qualified legal professional. End with a cautious draft response to the customer that does not admit liability, deny a right without evidence, or present uncertain information as settled law.
   
   Business: [BUSINESS NAME]
   Product or service: [DESCRIPTION]
   Customer's purchase date and relevant dates: [DATES]
   Price paid: [AMOUNT]
   Customer's complaint in their own words: [COMPLAINT]
   What has happened so far, including repairs, replacements or previous refunds: [HISTORY]
   Evidence available: [PHOTOS, RECEIPTS, REPORTS, MESSAGES]
   Business terms and refund policy: [TERMS]
   Desired business outcome: [OUTCOME]
   Jurisdiction and any special facts: [UK NATION, BUSINESS TYPE, OR OTHER FACTS]

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.