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YES

As of 13 August 2026, AI can complain to the Energy Ombudsman.

This still needs a person who signs their name to it.

Can you do it?

5 minutesto a draft.

30 minutesto something you’d act on.

Cost, all in£0

Skill neededchat-fluent

Who has to check ityou

What the alternative costsNo alternative price is provided in the supplied tool data.

If this goes wrong: the complaint contains an unsupported claim or misses important evidence, which can weaken your case and require you to correct the submission.

What to actually do

  1. Hand it to a person

    The route this page recommends

    A person who owns the outcome does this end to end, worth it when the failure is dear.

  2. Use a tool built for this

    Second choice

  3. Do it yourself

    The distant third

    A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

    How to actually do it

    1. Open the official Energy Ombudsman guidance and your supplier's final response or complaint correspondence, and check that the dispute is being taken through the correct process.
    2. Gather the relevant bills, statements, meter readings, meter photographs, payment records, complaint reference, supplier replies and any evidence of financial or practical impact.
    3. Create a short timeline with the dates of the disputed events, your complaint, the supplier's responses and the outcome you want.
    4. Remove passwords, full payment details, security answers and unrelated personal information, then paste the remaining evidence and timeline into a chatbot with the prompt.
    5. Ask the chatbot to list every factual statement in the draft that is not supported by a document, and compare that list against your bills and correspondence.
    6. Check the current official Energy Ombudsman guidance for eligibility, submission requirements and any relevant time limits, correcting the draft where the guidance or your records differ.
    7. Submit the checked complaint and supporting evidence through the official Energy Ombudsman process, keeping a copy of everything sent.

    Prompt

    Help me prepare a factual complaint to the Energy Ombudsman about [energy supplier]. This is not professional advice and you must not decide the legal merits of my case. Use only the information I provide and do not invent dates, readings, charges, conversations, rules, eligibility requirements or outcomes. First produce: 1. a short factual timeline; 2. the issue or issues in dispute; 3. an evidence list showing which document supports each important fact; 4. missing information or contradictions that I must resolve; and 5. a clear draft complaint written in plain British English. Separate verified facts from my interpretation. Do not include unnecessary personal data, full payment details, passwords or security answers. Do not state that the Energy Ombudsman must accept the complaint or rule in my favour. If a rule, deadline or eligibility point is needed, mark it as needing confirmation on the current official Energy Ombudsman guidance rather than guessing. Here is my information and correspondence: [paste details and documents].

    Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.

What it gets wrong

  • AI cannot decide whether your evidence is persuasive when the supplier's account conflicts with yours.
  • AI cannot confirm current Energy Ombudsman eligibility or procedural requirements without you checking the official guidance.
  • AI cannot obtain missing account records, meter evidence or supplier explanations on your behalf.
  • AI cannot take responsibility for the accuracy of the complaint or the consequences of submitting it.
  • AI cannot represent you or negotiate a resolution outside the official process.

Even on a YES, the friction has a name: legal accountability, judgement under ambiguity and verification cost.

How we scored this

Five axes, each scored nought to two by hand: ten means AI carries the task cleanly, and the thresholds that turn a total into YES, PARTLY or NO are published in the methodology. Each axis name links to its definition.

AxisScore (0–2)
Output2
Inputs2
Verification1
Liability1
Effort delta2
Total8 / 10

The methodology and its thresholds are published in full.

FAQ

Can AI write a complaint to the Energy Ombudsman?
Yes. It can organise your timeline and evidence and draft a clear complaint, but you must check every fact against your bills and correspondence before submitting it.
Can ChatGPT contact the Energy Ombudsman for me?
No. A chatbot can prepare the wording and an evidence list, but you must use the official Energy Ombudsman process and remain responsible for what you submit.
What evidence do I need for an Energy Ombudsman complaint?
Gather the relevant bills, meter readings, payment records, complaint correspondence, supplier responses and a timeline of what happened. The current official Energy Ombudsman guidance should decide what is required for your particular complaint.
Is it safe to use AI for an Energy Ombudsman complaint?
It can help with organisation and drafting if you remove unnecessary personal information and verify the result against your records. This is not professional advice; a solicitor is the appropriate professional for a serious or legally complex dispute.

Nearby answers

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Assessed by gpt-5.6-luna (gpt-5.6-luna) on 2026-08-13, second-checked by an independent model. Wrong somewhere? Email [email protected] and it gets re-checked.

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