As of 13 August 2026, AI can detect urgent sales enquiries.

What to actually do

1. Use a tool built for this

   The route this page recommends

2. Do it yourself

   Second choice

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open your current lead-routing or sales-response policy and write down what counts as urgent, normal and unclear, including any response deadlines.
   2. Gather a representative batch of recent enquiries from the relevant inbox, website chat or CRM and add a simple ID to each one, removing unnecessary personal data.
   3. Paste the prompt into a chatbot, replace the bracketed rules and enquiry sections, and run the classification without allowing the model to send messages or edit records.
   4. Compare every URGENT and UNCLEAR label with the original enquiry and your written triage rules, correcting labels where the quoted evidence does not support them.
   5. Ask a salesperson who normally handles the queue to review the labels and specifically check for false negatives, vague deadlines and enquiries that need context from another system.
   6. Test the final rules on a fresh batch, then configure the approved labels as review queues or alerts in your existing sales workflow rather than sending them straight to customers.

   Prompt

   You are helping a UK sales team triage incoming enquiries. Classify each enquiry as URGENT, NORMAL or UNCLEAR using only the text and rules below.
   
   Urgent means: [define the buying signals, deadline, service impact or response target that make an enquiry urgent].
   Normal means: [define enquiries that can follow the standard response process].
   Unclear means: the evidence is insufficient or contradictory. Do not infer urgency from writing style, company size, job title or politeness.
   
   For each enquiry, return a table with:
   1. Enquiry ID
   2. Label: URGENT, NORMAL or UNCLEAR
   3. Confidence: high, medium or low
   4. Evidence quoted from the enquiry
   5. Missing information that would change the label
   6. Recommended next action and response deadline
   
   Use high confidence only when the text directly meets the rules. Never invent facts, deadlines, budgets, authority or customer details. Flag any enquiry containing a specific deadline, active service failure, immediate purchasing intent or a request to speak to sales urgently. Do not send messages, change CRM records or contact anyone. After the table, list the enquiries that a salesperson must review first and explain why.
   
   Rules and response targets:
   [PASTE YOUR CURRENT SALES TRIAGE RULES]
   
   Enquiries:
   [PASTE THE ENQUIRIES WITH IDS, REMOVING UNNECESSARY PERSONAL DATA]

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.

3. Hand it to a person

   The distant third

   A person who owns the outcome does this end to end, worth it when the failure is dear.