As of 13 August 2026, AI can only partly draft a service level agreement for your UK business.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 1 hour until you can act on the result.

   How to actually do it

   1. Open a document containing the main contract, if there is one, and gather the agreed service description, support hours, contacts, prices, dependencies and existing liability, confidentiality, data protection and termination clauses.
   2. Create a single facts sheet with the supplier, customer, services, exclusions, availability target, incident priorities, response and restoration targets, maintenance rules, reporting, remedies and escalation route.
   3. Paste the facts sheet and the full prompt into an AI chat, then ask it to produce the working SLA and separate open points and solicitor review points.
   4. Compare every number, name, time, exclusion, remedy and responsibility in the draft against your facts sheet and the main contract, replacing invented or inconsistent details with [TO AGREE].
   5. Ask the AI to produce a conflict table showing where the SLA differs from the main contract, then check each row against the actual contract wording rather than accepting the model's interpretation.
   6. Send the checked draft and the underlying main contract to a UK solicitor, ask them to review enforceability and risk allocation, and incorporate their amendments before sending the SLA to the other party.

   Prompt

   Draft a UK business-to-business service level agreement using the information below. This is a working draft, not professional advice, and you must not invent any facts, legal requirements, prices, service levels or remedies.
   
   Customer: [customer name and company type]
   Supplier: [supplier name and company type]
   Services covered: [clear description]
   Services excluded: [exclusions]
   Service hours and support channels: [details]
   Availability target and measurement period: [details]
   Planned maintenance: [notice and permitted windows]
   Incident priorities and response targets: [table or details]
   Resolution or restoration targets: [details, or say not agreed]
   Customer dependencies: [details]
   Service credits or other remedies: [details, or say not agreed]
   Reporting and review meetings: [details]
   Fees and invoicing link: [details, or say covered by the main agreement]
   Data processing or personal data: [details, or say not applicable]
   Security and confidentiality requirements: [details]
   Escalation contacts: [details]
   Term, changes and termination: [details, or say covered by the main agreement]
   Governing law and jurisdiction: [proposed position, or say not agreed]
   Main contract this SLA sits under: [details, if any]
   
   Produce:
   1. A clean draft with numbered clauses and tables where they make the service levels easier to read.
   2. A definitions section for every technical or commercial term used.
   3. A schedule of service levels, measurement rules, exclusions, reporting duties and remedies.
   4. A list titled "Open points for the parties" containing every missing or ambiguous decision, without choosing an answer.
   5. A list titled "Solicitor review points" covering UK contract issues that need professional review, including conflicts with the main contract, liability caps, service credits, termination, data protection, confidentiality, governing law and dispute resolution.
   6. A short plain-English summary of what each party must do.
   
   Keep the wording neutral and commercially practical. Mark unknown information as [TO AGREE]. Do not describe this as legally enforceable, do not claim that any clause complies with UK law, and do not provide a final signing version.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.