As of 13 August 2026, AI can only partly find help with your energy bills.

What to actually do

1. Hand it to a person

   The route this page recommends

   A person who owns the outcome does this end to end, worth it when the failure is dear.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Gather your latest energy bill, supplier name, payment method, meter type, postcode area, any arrears information and the household circumstances that may affect eligibility, while removing account numbers and bank details.
   2. Open GOV.UK, your energy supplier's official help pages and your local council's cost-of-living or energy-support page, and copy the relevant text or page links into the chatbot.
   3. Paste the prompt and your redacted details into the chatbot, asking it to separate confirmed schemes from possible routes and to cite the source and date for each claim.
   4. Turn the answer into a short action list showing which route applies to your circumstances, what evidence it asks for and whether you apply online, by phone or through your supplier.
   5. Open every cited official page and compare its current eligibility rules, application route and closing information with the drafted action list; remove anything the official source does not confirm.
   6. Contact your supplier, council or Citizens Advice using the official contact details, explain the verified problem and apply through the official route without giving the chatbot your login or payment details.

   Prompt

   I need help with my UK energy bills. Use only current information from GOV.UK, my energy supplier, my local council or another named official source, and state the source and date for every scheme or rule. Today is 2026-08-13.
   
   My details are:
   - Postcode area or local authority: [insert only what is needed]
   - Energy supplier: [insert]
   - Payment method: [insert]
   - Approximate bill problem: [insert, such as high bills, arrears, prepayment meter or payment difficulty]
   - Household circumstances relevant to eligibility: [insert]
   - Benefits or support already received: [insert]
   - Whether anyone in the home has a health, disability or heating-related need: [insert only if relevant]
   
   Do not ask for or repeat my account number, password, bank details, full address or other unnecessary personal data. List the possible help in a table with: scheme or route, who may qualify, what evidence is needed, how to apply, the official source, and what I must confirm myself. Separate confirmed information from possibilities. Do not assume I qualify, invent a scheme, estimate an award or tell me that support is available unless the official source confirms it. Include contacting my supplier about an affordable payment plan, emergency help and debt support where relevant. End with the three safest next actions and the exact official organisation I should contact for each. This is not professional advice.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.