As of 13 August 2026, AI can only partly find transport to your parent's hospital appointments.

What to actually do

1. Use a tool built for this

   The route this page recommends

2. Do it yourself

   Second choice

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open the appointment letter or hospital message and record the hospital, department, appointment date and time, expected duration if stated, and the correct hospital entrance or clinic.
   2. Ask your parent about walking, steps, transfers, wheelchair or mobility scooter use, an escort, and any support they need, without copying unnecessary medical details.
   3. Open the hospital's transport page and the NHS website, then check whether the hospital directs patients to NHS patient transport, a local service, community transport or another provider.
   4. Paste the prompt into ChatGPT, Claude or Gemini with the appointment, journey and mobility details, and ask it to separate confirmed information from points that need a phone call.
   5. Open each official provider link from the answer and compare the collection address, accessibility, booking process, eligibility, return journey and cancellation terms with the appointment details.
   6. Phone the hospital transport office or chosen provider using the generated script, confirm the booking and reference number, then send your parent a written itinerary with collection time, meeting point, contact number and return arrangements.

   Prompt

   Help me find and compare transport options for my parent's hospital appointments in the UK. Use only current information that I provide or that is clearly confirmed on official NHS, hospital, council or transport-provider pages. Do not diagnose my parent, decide whether they are medically fit to travel, or assume they qualify for NHS patient transport. If an urgent or worrying symptom is mentioned, tell me to contact NHS 111 rather than discussing a diagnosis.
   
   Appointment details:
   - Hospital and department: [hospital and department]
   - Appointment date and time: [date and time]
   - Starting town or postcode: [town or postcode]
   - Return journey needed: [yes or no]
   - Parent's mobility needs: [walking, wheelchair, mobility scooter, stretcher or other]
   - Can they use steps and transfer into a car: [yes or no or unknown]
   - Need for an escort: [details]
   - Preferred arrival time: [time]
   - Budget or payment constraints: [details]
   
   Produce:
   1. The most suitable transport routes, considering NHS patient transport, hospital transport guidance, community transport, accessible taxis and public transport only where appropriate.
   2. For each route, the organisation to contact, official web link, phone number if published, eligibility or accessibility conditions, booking lead time if confirmed, likely questions and what I must confirm.
   3. A short list of missing details that could change the recommendation.
   4. A phone script for the hospital or provider that avoids sharing unnecessary medical information.
   5. A final checklist for confirming the vehicle, collection point, return journey, escort, accessibility and cancellation arrangements.
   
   Do not invent availability, prices, eligibility, phone numbers or accessibility features. Mark anything unconfirmed as requiring a phone call. Keep personal and medical information to the minimum needed for the booking.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.

3. Hand it to a person

   The distant third

   A person who owns the outcome does this end to end, worth it when the failure is dear.