As of 13 August 2026, AI can only partly negotiate a settlement with a business customer.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open the contract, order, terms of business and relevant correspondence, then gather a dated chronology, invoices, payments, complaints and evidence without including unnecessary personal data.
   2. Write down the outcome you want, the terms you can offer, your authorised minimum settlement and any deadline or walk-away point.
   3. Paste the supplied prompt into a chatbot and add the contract extracts, facts, figures and correspondence under the matching headings.
   4. Ask the chatbot to separate confirmed facts from disputed facts and compare its quoted contract points against the original documents before using its negotiation plan.
   5. Check every amount, date, quotation and description in the draft email against your records, then remove any statement that admits liability or exceeds your authority.
   6. Send the proposed packages and any release, confidentiality, payment or costs wording to a UK solicitor if the dispute is serious or the wording could affect legal rights.
   7. Use the checked email and response scripts in the negotiation, record each offer and counteroffer, and have the final settlement terms reviewed before acceptance.

   Prompt

   Help me prepare to negotiate a settlement with a business customer under UK law. This is not professional advice. Do not decide that I am legally entitled to anything, do not invent facts, and do not present uncertain legal points as settled. If the matter could involve a substantial sum, insolvency, fraud, personal data, regulatory duties, a threatened court claim, or a contractual admission, tell me to ask a UK solicitor before sending anything.
   
   Use only the information below:
   - My business and role: [brief description]
   - Customer and relationship: [brief description]
   - Contract, terms, order or service documents: [paste relevant text]
   - What happened, with dates: [factual chronology]
   - Amounts invoiced, paid, disputed or claimed: [figures and currency]
   - Correspondence exchanged: [paste relevant messages]
   - Evidence available: [list documents]
   - What I want to achieve: [outcome]
   - Minimum settlement I am authorised to accept: [amount or terms]
   - What I can offer: [amount, credit, replacement, payment plan or other terms]
   - Deadlines or upcoming events: [details]
   
   Produce:
   1. A neutral issue summary separating confirmed facts, disputed facts and unknowns.
   2. A list of the contract and evidence points I should check, quoting only text I supplied.
   3. The main legal and commercial risks, clearly marked as questions for a UK solicitor where legal advice is needed.
   4. Three settlement packages, from firm to flexible, without exceeding my stated authority. Show the cash value and non-cash terms separately and do not calculate missing figures.
   5. A negotiation plan with my opening position, concessions, conditions, walk-away point and questions for the customer.
   6. A concise draft email inviting settlement discussions, with no admission of liability and no threat that I have not authorised.
   7. Short replies to likely customer responses, including rejection, a counteroffer, delay, an allegation that I breached the contract, and a request for confidentiality.
   8. A final checklist of facts, authority limits and wording I must verify before sending anything.
   
   Keep the tone professional and non-confrontational. Do not contact anyone, send anything, or claim that a settlement is binding. Flag any proposed term that needs specific legal drafting, such as release of claims, confidentiality, payment deadlines, interest, costs, warranties or governing law.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.