Can AI negotiate my broadband bill?

Receipt · 2026-08-12

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The exact prompt

My broadband contract ends this month and I currently pay £35 for a mid-speed fibre package. Draft my retention call script: an opening line that states I am considering leaving, the three questions that make the agent name their best retention deal, the counter-offers to expect and a response to each, and my walk-away line. Leave a blank where the competitor price goes, and tell me to fill it from a comparison site on the day I call. Do not invent any current deal or price.

The raw output

# Retention Call Script

## Opening Line
"Hi, my contract is ending this month and I'm planning to switch providers. Before I do, I wanted to see if you can offer me anything competitive to stay."

## Three Questions to Trigger Their Best Deal

1. "What's the best price you can offer me on a comparable package to what I currently have?"

2. "Do you have any loyalty discounts or exclusive retention offers available for existing customers?"

3. "What additional services or perks could you include—like free installation, a price guarantee period, or upgraded speeds—to make staying worthwhile?"

## Counter-Offers to Expect & Your Responses

**They offer:** A small discount (e.g., £5-10 off)
**You respond:** "I appreciate that, but I've found [INSERT COMPETITOR PRICE FROM COMPARISON SITE] elsewhere. Can you match or beat that?"

**They offer:** A time-limited discount that increases after 12 months
**You respond:** "What's the price after the discount period ends? I need to know the full cost picture."

**They offer:** Bundled services (phone, TV, etc.)
**You respond:** "I'm only interested in broadband. Can you give me the best standalone fibre price without those add-ons?"

## Walk-Away Line
"I appreciate your offer, but it doesn't meet what I can get elsewhere. I'll be switching providers. Thank you for your time."