As of 13 August 2026, AI cannot check a complaint response against UK consumer law.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface gets you a draft, but you cannot verify it yourself. That is the catch.

   How to actually do it

   1. Open the complaint record and make a dated timeline of the customer’s purchase, problem, contact, evidence and requested remedy.
   2. Gather the contract or terms accepted by the customer, the relevant refund or complaints policy, order records, correspondence and any promised service description.
   3. Open current UK sources from GOV.UK or another authoritative source that may apply, and copy the relevant passages into a separate document with their titles and links.
   4. Remove unnecessary personal data, then paste the timeline, complaint, draft response, business documents and source passages into a chatbot using the supplied prompt.
   5. Ask the chatbot to produce its issue list and to mark every point that depends on missing facts, an unprovided source or professional judgement.
   6. Compare each cited passage with the original source and remove any AI point that cannot be traced to the source or the complaint record.
   7. Send the source-linked issue list and draft response to a UK solicitor for a serious, disputed or high-value complaint, then apply only the approved changes before replying.

   Prompt

   Act as a document reviewer, not a solicitor. Check the complaint response below against the UK legal sources and business documents I provide. Do not give a final legal conclusion and do not invent legislation, case law, deadlines, remedies or facts. For each issue, quote the relevant passage from the supplied source, explain what the draft says, identify any mismatch or missing fact, and label the point as clear, uncertain or requiring a solicitor's review. Check jurisdiction, contract terms, promised service, evidence, consumer rights, proposed remedy, admissions, tone, privacy and escalation wording. Separate legal issues from customer-service improvements. If a conclusion depends on facts or law not supplied, say exactly what is missing. End with a short list of changes for a human approver and a list of questions for a UK solicitor or relevant regulator. Materials: [COMPLAINT] [DRAFT RESPONSE] [CONTRACT OR TERMS] [REFUND, RETURNS AND COMPLAINTS POLICY] [RELEVANT UK LEGISLATION OR OFFICIAL GUIDANCE] [EVIDENCE AND TIMELINE] [BUSINESS AND CUSTOMER DETAILS WITH UNNECESSARY PERSONAL DATA REMOVED].

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.