As of 13 August 2026, AI can check your help articles for grammar mistakes.
Most people should do this themselves; the prompt is on this page.
Can you do it?
2 minutesto a draft.
15 minutesto something you’d act on.
Cost, all in£0
Skill needednone
Who has to check ityou
What the alternative costsNo priced alternative is provided in the available tool data.
If this goes wrong: the article contains an awkward sentence or a changed instruction, which you can correct before or after publishing.
What to actually do
Do it yourself
The route this page recommends
A chat interface, no skill needed, and roughly 15 minutes until you can act on the result.
How to actually do it
- Open the current help article and copy its complete text, including headings, numbered steps, links and interface labels.
- Gather the relevant UK English style guide, approved product names, terminology list and any wording that must remain unchanged.
- Paste the article and the gathered guidance into a chatbot with the prompt above.
- Ask for the corrected version, the change table and the list of sentences needing a human decision.
- Compare every proposed change with the original article, product interface and current support guidance, then reject any edit that changes an instruction, factual claim or approved term.
- Paste the approved wording into your help-centre editor and test each customer-facing step before publishing.
Prompt
Check the help article below for grammar, spelling, punctuation and clarity using British English. Preserve the meaning, product names, interface labels, URLs, headings, code, and step order. Do not rewrite for style unless a sentence is unclear or grammatically incorrect. Do not invent facts or change instructions. Return three sections: 1) a corrected version with the smallest necessary changes, 2) a table showing the original wording, your suggested wording and the reason for each change, and 3) a list of sentences that need a human decision because the intended meaning or product behaviour is unclear. Apply this style guidance if supplied: [PASTE STYLE GUIDANCE]. Help article: [PASTE ARTICLE]
Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.
Use a tool built for this
Second choiceHand it to a person
The distant thirdA person who owns the outcome does this end to end, worth it when the failure is dear.
What it gets wrong
- AI cannot know whether a sentence describes your current product behaviour unless you provide that context or check it yourself.
- AI can make a grammatically cleaner sentence change the meaning of a support instruction.
- AI cannot decide which product names, interface labels and internal terms must stay exactly as written without your terminology guidance.
- AI does not replace testing the article's steps in the live product before customers rely on them.
Even on a YES, the friction has a name: context depth and judgement under ambiguity.
How we scored this
Five axes, each scored nought to two by hand: ten means AI carries the task cleanly, and the thresholds that turn a total into YES, PARTLY or NO are published in the methodology. Each axis name links to its definition.
| Axis | Score (0–2) |
|---|---|
| Output | 2 |
| Inputs | 2 |
| Verification | 2 |
| Liability | 2 |
| Effort delta | 2 |
| Total | 10 / 10 |
The methodology and its thresholds are published in full.
FAQ
- Can ChatGPT check my help article for grammar?
- Yes. Paste the article and ask for British English grammar, spelling, punctuation and clarity checks while telling it to preserve product names, links and instructions. Compare the suggested changes with the original before publishing.
- Can AI correct the grammar in a customer support article?
- Yes, it can produce a corrected draft and explain each change. It may still alter the meaning of a technical instruction, so approve changes against your product and style guide.
- Is AI reliable for proofreading help documents?
- It is useful for routine proofreading, but it does not know whether your instructions match the current product unless you provide that context. Check every changed instruction and test the article's steps before release.
- Can AI check my help centre articles in British English?
- Yes. Ask specifically for British English and provide your terminology list or style guide, including words and interface labels that must not be changed. You still need to check product accuracy and tone.
Nearby answers
- Can AI answer customer questions from my business documents?YES
- Can AI answer customer questions using my help centre?YES
- Can AI build a customer service chatbot from my FAQs?YES
- Can AI build an FAQ chatbot for my business website?YES
- Can AI create a searchable knowledge base for my customers?PARTLY
- Can AI draft a GDPR FAQ for my business?YES
Assessed by gpt-5.6-luna (gpt-5.6-luna) on 2026-08-13, second-checked by an independent model. Wrong somewhere? Email [email protected] and it gets re-checked.
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