As of 13 August 2026, AI can only partly draft a cancellation policy for your UK business.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 1 hour until you can act on the result.

   How to actually do it

   1. Open your current booking terms, price list, refund wording and customer communications, then copy them into a working document.
   2. Write down your actual cancellation process, including when a contract starts, accepted cancellation methods, notice periods, deposits, refunds, late cancellations, no-shows and business cancellations.
   3. Separate consumer customers from business customers and identify bookings involving fixed dates, venues, bespoke work, subscriptions or third-party costs.
   4. Paste the collected information into the prompt and replace every square-bracketed slot with your own facts, leaving unknown points marked for the model to flag.
   5. Ask the chatbot to produce the draft, missing-information list, legal-risk flags and implementation checklist specified in the prompt.
   6. Compare every amount, deadline, exception and contact detail in the draft against your current price list, booking system and actual staff process, then correct discrepancies.
   7. Send the checked draft and the source terms to a UK solicitor for review before publishing it on your website, booking flow or customer documents.

   Prompt

   Draft a cancellation policy for my UK business using only the information below. Write plain British English for customers and do not invent legal rights, deadlines, fees or exceptions. First list the facts and decisions that are missing. Then produce the policy with clear headings for how to cancel, notice periods, deposits and advance payments, refunds, late cancellations, no-shows, business cancellations, changes to bookings, exceptional circumstances, complaints and contact details. Distinguish clearly between consumer customers and business customers where the rules may differ. Do not claim that a term is legally enforceable. Flag every point that may need checking against UK consumer law, contract terms or sector-specific rules, and state that a solicitor should review the final version before publication. Use placeholders in square brackets for anything I have not supplied.
   
   Business type: [describe the business and services]
   Customers: [consumers, businesses, or both]
   How customers book or buy: [website, phone, in person, marketplace, other]
   When the contract starts: [details]
   Cancellation methods accepted: [details]
   Notice periods: [details]
   Deposits or advance payments: [amounts or percentages and when taken]
   Refund process and timescales currently intended: [details]
   Late cancellation and no-show approach: [details]
   Bookings involving bespoke goods, dates or venues: [details]
   Subscriptions or recurring payments: [details]
   Business cancellation rights: [details]
   Insurance or third-party costs: [details]
   Contact and complaints details: [details]
   Current terms, price list or booking wording: [paste text]
   
   After the draft, provide a short implementation checklist showing exactly where the policy should appear and which operational steps staff must follow.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.