As of 13 August 2026, AI can draft a delivery policy for your UK online shop.

This still needs a person who signs their name to it.

Can you do it?

5 minutesto a draft.

1 hourto something you’d act on.

Cost, all in£0

Skill neededchat-fluent

Who has to check ita professional

What the alternative costsA solicitor is the alternative when the policy needs a formal legal review.

If this goes wrong, customers may receive inaccurate delivery promises or a policy that conflicts with your legal obligations, creating complaints, refunds or enforcement risk.

What to actually do

Hand it to a person
The route this page recommends
Someone with a licence or accountable authority has to sign this before it counts.
Use a tool built for this
Second choice

Do it yourself

The distant third

A chat interface, chat-fluent skill, and roughly 1 hour until you can act on the result.

How to actually do it

Open your shop platform, delivery settings, carrier accounts and current terms, then gather the actual delivery areas, charges, dispatch times, delivery estimates, tracking process and exceptions.
Open GOV.UK guidance on online selling and consumer rights, and copy any relevant text or links into the prompt rather than asking the model to guess current rules.
Paste the prompt into an AI tool and replace every bracketed slot with your shop's verified information, leaving a slot marked [NEEDS CONFIRMATION] where you do not have an answer.
Ask the tool to produce the customer-facing policy and its separate checking table, then remove any statement that is not supported by your shop records or the supplied official guidance.
Compare each charge, delivery promise, restriction and contact detail against your live checkout, product pages, carrier terms and customer service process.
Send the draft and checking table to a UK solicitor for review if the shop has unusual products, international sales, complex delivery arrangements or material legal risk, then publish the approved version consistently across your shop.

Prompt

Draft a delivery policy for a UK online shop using only the information supplied below and current official UK guidance that I provide. Do not invent prices, delivery times, locations, carriers, legal rights or exceptions. Mark every missing or uncertain detail as [NEEDS CONFIRMATION].

Shop name: [SHOP NAME]
Products and any delivery restrictions: [PRODUCTS AND RESTRICTIONS]
UK delivery areas: [AREAS SERVED]
Delivery methods and carriers: [METHODS AND CARRIERS]
Delivery charges: [CHARGES]
Standard and expedited delivery timeframes: [TIMEFRAMES]
Dispatch timeframe: [DISPATCH DETAILS]
Order tracking process: [TRACKING DETAILS]
What happens if delivery is delayed, lost or damaged: [PROCESS]
Delivery exclusions, including remote areas or restricted products: [EXCLUSIONS]
International delivery, if offered: [INTERNATIONAL DETAILS]
Cancellation, return and refund information: [LINKS OR DETAILS]
Customer service contact details: [CONTACT DETAILS]
Business legal name and address: [BUSINESS DETAILS]
Official guidance or existing terms to use: [PASTE SOURCES OR TEXT]

Write a clear policy for customers in plain British English. Separate factual shop promises from legal rights. Include headings for delivery areas, charges, processing, delivery times, tracking, delays, lost or damaged parcels, restrictions, international orders, cancellations and contact details where relevant. Do not replace statutory rights with shop wording. At the end, provide a table of every statement I must check against my systems or current official guidance, followed by questions a solicitor should answer before publication. Do not describe this as legal advice.

Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.

What it gets wrong

AI cannot know whether your checkout, warehouse process and carrier arrangements can meet the promises in the draft.
AI cannot take responsibility for whether the policy complies with consumer law or applies correctly to your products and sales model.
AI cannot resolve ambiguous cases such as partial dispatch, failed delivery, bespoke goods or competing terms without a decision from you or a solicitor.
AI cannot keep the policy aligned with future legal changes and operational changes unless someone maintains and rechecks it.

Even on a YES, the friction has a name: legal accountability, verification cost and judgement under ambiguity.

How we scored this

Five axes, each scored nought to two by hand: ten means AI carries the task cleanly, and the thresholds that turn a total into YES, PARTLY or NO are published in the methodology. Each axis name links to its definition.

Axis	Score (0–2)
Output	2
Inputs	2
Verification	1
Liability	1
Effort delta	2
Total	8 / 10

The methodology and its thresholds are published in full.

FAQ

Can ChatGPT write a delivery policy?: Yes, it can produce a strong first draft from your real delivery information. It cannot confirm that the wording complies with UK consumer law, so a solicitor should review a serious or complex case before publication.
What should a UK delivery policy include?: Include the areas you serve, delivery methods and charges, dispatch and delivery times, tracking, delays, lost or damaged parcels, restrictions, international arrangements and customer contact details. Explain cancellations, returns and refunds consistently with your wider terms and statutory rights.
Can AI make my delivery policy legally compliant?: Not reliably on its own. AI can compare a draft with information you provide and point out missing questions, but this is not professional advice and a solicitor should carry out the legal review.
Is it free to draft a delivery policy with AI?: A free chatbot can create the first draft, so the drafting step can cost nothing. You may still need to pay a solicitor for a legal review, and the policy must be checked against your own shop systems before publication.

Nearby answers

All Terms & policies rulings

Assessed by gpt-5.6-luna (gpt-5.6-luna) on 2026-08-13, second-checked by an independent model. Wrong somewhere? Email [email protected] and it gets re-checked.

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