As of 13 August 2026, AI can only partly draft website terms and conditions for your UK business.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 1 hour until you can act on the result.

   How to actually do it

   1. Open a document containing your current business details, website URL, registered address, products or services, prices, VAT position, payment methods and customer support contact.
   2. Gather your current delivery, cancellation, refund, faulty goods, subscription, account, acceptable use, complaints and privacy policies, and mark any item that does not apply.
   3. Paste the supplied prompt into a chatbot and replace every bracketed slot with your own information, leaving a slot marked [REQUIRES BUSINESS DECISION] where you do not know the answer.
   4. Ask the chatbot to produce the numbered draft, the fact-check table and the unresolved-decision list without inventing missing terms.
   5. Compare every business-specific statement in the draft against your price list, checkout flow, delivery process, refund process and existing policies, then correct contradictions before sending the draft anywhere.
   6. Open the relevant GOV.UK guidance for your business and customer type, record any points the chatbot marked for checking, and do not treat the comparison as proof that the wording is legally adequate.
   7. Send the draft, fact-check table, unresolved decisions and linked website policies to a UK solicitor, ask for a written review, then publish only the version they approve.

   Prompt

   Draft website terms and conditions for a UK business using the information below. This is a working draft, not professional advice, and must not be published without review by a UK solicitor.
   
   Business name: [BUSINESS NAME]
   Business structure and registered address: [DETAILS]
   Website URL: [URL]
   What the business sells or provides: [PRODUCTS OR SERVICES]
   Who can buy or use it: [CUSTOMER TYPES AND AGE LIMITS]
   How customers place orders or enter contracts: [PROCESS]
   Prices, VAT and payment methods: [DETAILS]
   Delivery, availability and cancellations: [DETAILS]
   Returns, refunds and faulty goods process: [DETAILS]
   Subscriptions, renewals or trials: [DETAILS OR NONE]
   Digital content or services: [DETAILS OR NONE]
   Customer accounts and acceptable use rules: [DETAILS OR NONE]
   Intellectual property owned or licensed by the business: [DETAILS]
   Customer content, reviews or uploads: [DETAILS OR NONE]
   Warranties, service levels and support: [DETAILS]
   Limits of liability the business wants to use: [DETAILS]
   Insurance or regulated activities: [DETAILS OR NONE]
   Complaints contact and procedure: [DETAILS]
   Other policies that interact with these terms: [PRIVACY, COOKIE, REFUND OR OTHER POLICY DETAILS]
   
   Write in plain British English. Do not invent facts, legal rights, registrations, certifications, prices, deadlines or policies. Where information is missing, insert a clearly labelled [REQUIRES BUSINESS DECISION] note rather than guessing. Separate the draft into numbered clauses with headings. Cover formation of the contract, pricing and payment, delivery or performance, cancellation and refunds, faulty goods or services, accounts and acceptable use, intellectual property, customer content, privacy cross-references, liability, termination, complaints, governing law and jurisdiction. Distinguish consumer customers from business customers where relevant. Flag every clause that needs a solicitor to check against current UK law. After the draft, provide a fact-check table showing each business-specific statement and its source in my supplied information, followed by a list of unresolved legal and business decisions.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.