As of 13 August 2026, AI can only partly draft a refund policy for your UK business.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open a document containing your current product or service list, prices, delivery process, cancellation process and customer contact details.
   2. Gather the business facts requested in the prompt, including your sales channels, customer types, custom or perishable goods, digital content, subscriptions and return-postage arrangements.
   3. Open GOV.UK guidance on consumer rights and compare it with your business model, recording any point you cannot interpret confidently.
   4. Paste the completed prompt and business facts into a chatbot and ask it to produce the fact list, draft policy and solicitor-check list in that order.
   5. Compare every factual statement in the draft against your price list, order process, delivery terms, contract emails and actual refund workflow, then correct or remove anything that does not match.
   6. Send the draft and the chatbot's solicitor-check list to a UK solicitor for review, especially any exclusions, cancellation rules, digital-content terms or service-start provisions.
   7. Publish the approved version wherever customers can buy from you and replace older copies in order emails, checkout pages and website footers.

   Prompt

   Draft a customer-facing refund and returns policy for a UK business using only the information below. This is a drafting aid, not professional advice. Do not present the policy as legally compliant unless that has been confirmed by a UK solicitor. Do not invent rights, deadlines, exclusions, fees or exceptions. Where information is missing or legally uncertain, write [NEEDS BUSINESS INPUT] or [SOLICITOR TO CHECK] rather than guessing.
   
   Business name: [BUSINESS NAME]
   Business type: [SOLE TRADER, LIMITED COMPANY OR OTHER]
   What we sell: [PRODUCTS OR SERVICES]
   Where we sell: [WEBSITE, MARKETPLACE, SHOP, SOCIAL MEDIA OR OTHER]
   Customers: [CONSUMERS, BUSINESSES OR BOTH]
   Delivery area: [UK ONLY OR OTHER COUNTRIES]
   How customers request a refund: [PROCESS AND CONTACT DETAILS]
   Current refund and cancellation process: [DETAILS]
   Custom, personalised, perishable, digital or sealed goods: [DETAILS]
   Faulty, damaged or incorrectly supplied goods process: [DETAILS]
   Any existing warranty or guarantee: [DETAILS]
   Who pays return postage and in which situations: [DETAILS]
   Any deposits, subscriptions, appointments or services started before cancellation: [DETAILS]
   
   First, list the business facts and legal points that need confirmation. Then draft the policy in plain British English with headings for eligibility, cancellation, faulty or damaged goods, returns, refunds, exchanges, exclusions, digital content or services where relevant, and how to contact us. Distinguish clearly between a voluntary business policy and rights that customers may have under UK law. Do not remove or restrict statutory rights. Add a short list of points for a UK solicitor to check before publication. Keep the policy proportionate and do not cite legislation unless you are confident the citation is relevant and current.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.