As of 13 August 2026, AI can only partly remove a defamatory business review.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open the review on the platform and save its URL, the full text, the publication date and screenshots showing the account name and context.
   2. Open the platform's current reporting or review policy and copy the sections that cover false content, harassment, conflicts of interest, privacy or other relevant grounds.
   3. Gather business records that test each factual allegation, such as invoices, booking records, emails, delivery records or inspection reports, and remove unrelated personal data.
   4. Paste the review, policy text, disputed points and matching evidence into the prompt, labelling what is a fact, what is an opinion and what you cannot prove.
   5. Ask the chatbot to produce the platform report and compare every quotation, date and allegation in the draft against the saved review and your records.
   6. Submit only the checked report through the platform's official process, keeping a copy of the submission and any reference number.
   7. Send the evidence summary and draft solicitor letter to a UK solicitor if the review causes significant commercial harm, alleges serious wrongdoing or the platform rejects the report.

   Prompt

   Help me prepare a factual request to remove a business review from [PLATFORM]. Do not decide that the review is defamatory, and do not present legal conclusions as facts. Separate statements of fact, opinions and claims that need legal advice. Use only the information and evidence I provide, and invent nothing.
   
   Review URL: [URL]
   Review text: [PASTE FULL REVIEW]
   Business name and role: [BUSINESS NAME AND YOUR ROLE]
   Relevant platform policy or reporting reason: [PASTE POLICY TEXT OR LINK]
   What is false, misleading or prohibited: [LIST EACH POINT]
   Evidence supporting each point: [LIST DOCUMENTS, RECORDS OR LINKS]
   Contact with the reviewer so far: [PASTE OR SUMMARISE]
   Outcome wanted: removal, correction, or another specific action
   
   Produce:
   1. A table matching each disputed statement to the evidence supporting it.
   2. A concise platform report using the platform's own policy language where supplied.
   3. A separate, neutral letter for a UK solicitor to review, without threats or claims that cannot be supported.
   4. A list of missing evidence and factual points I must check before sending anything.
   5. A short warning identifying any sentence that could create legal, privacy or reputational risk.
   Do not contact anyone, submit a report, identify a person beyond the information supplied, or tell me that removal is guaranteed. State clearly that this is not professional advice.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.