As of 13 August 2026, AI can rewrite your help articles in plain English.

What to actually do

1. Do it yourself

   The route this page recommends

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open the current published help article and gather the latest product instructions, policy pages, price information and support routes that the article refers to.
   2. Paste the complete article into the prompt, then add the product context, customer audience and terminology that must remain unchanged.
   3. Ask the chatbot to return the rewrite, change list and fact-check list in the format specified by the prompt.
   4. Compare every instruction, limitation, eligibility rule, price and support route in the rewrite with the current source documents, correcting any mismatch.
   5. Ask the chatbot to explain any [CHECK REQUIRED] marker without allowing it to fill the gap by guessing, then resolve the point from your internal source.
   6. Read the article as a customer who does not know the internal terminology, test each step against the product, and send the checked version through your normal colleague or publishing approval process.

   Prompt

   Rewrite the help article below in plain English for customers in the UK.
   
   Requirements:
   - Preserve every factual claim, product limitation, warning, eligibility rule and required step from the source.
   - Do not invent features, policies, timings, prices, legal rights or support options.
   - Use short sentences, active voice, familiar words and clear headings.
   - Put steps in the order a customer must follow them.
   - Keep necessary product names and interface labels exactly as written.
   - Remove repetition, marketing language and jargon, but do not remove information that changes what the customer must do.
   - If the source is ambiguous, contradictory or missing information, mark the exact point as [CHECK REQUIRED] instead of guessing.
   - Use British English and a calm, direct tone.
   - Write for a reader who does not know our internal terms.
   
   Return:
   1. The rewritten article, ready for a human to edit.
   2. A change list showing what you shortened, reordered or clarified.
   3. A fact-check list quoting any sentence that must be compared with the current product, policy or support information before publication.
   
   Business or product context:
   [DESCRIBE THE PRODUCT, SERVICE AND AUDIENCE]
   
   Current terminology or words that must remain unchanged:
   [LIST REQUIRED TERMS]
   
   Source article:
   [PASTE THE COMPLETE ARTICLE HERE]

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.

2. Use a tool built for this

   Second choice

3. Hand it to a person

   The distant third

   A person who owns the outcome does this end to end, worth it when the failure is dear.