As of 13 August 2026, AI can write a customer password reset guide.

What to actually do

1. Hand it to a person

   The route this page recommends

   A person who owns the outcome does this end to end, worth it when the failure is dear.

2. Do it yourself

   Second choice

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open the current customer sign-in page and complete the password reset journey in a test account without using a real customer password.
   2. Gather the exact page URL, button and field labels, email wording, expiry behaviour, account-access exceptions and support contact route shown by the current process.
   3. Paste those verified details into the prompt, replacing the bracketed product slot and process slot, and ask the chatbot to produce the guide and verification checklist.
   4. Copy the draft into your help-centre editor and keep the supplied URLs and interface labels unchanged unless you have verified a replacement.
   5. Follow every numbered instruction in the draft on a phone and desktop test account, comparing each screen, link and outcome with the current product flow.
   6. Correct or remove any invented or outdated instruction, then send the final guide to the person responsible for your help content before publishing it.

   Prompt

   Write a customer-facing password reset guide for [PRODUCT OR SERVICE]. Use only the verified process and facts I provide below. Do not invent button names, URLs, account rules, security requirements, timings or troubleshooting steps. If information is missing, mark it [NEEDS CONFIRMATION] instead of guessing.
   
   Audience: customers with access problems who may be stressed or using a phone.
   Tone: plain, calm British English. Use short numbered steps and describe the exact screen labels in the order they appear. Include:
   1. When to use the guide.
   2. The current password reset steps.
   3. What to do if the reset email does not arrive, including only the checks I provide.
   4. What to do if the reset link has expired or the customer no longer has access to the email address, if supported by the information below.
   5. A clear route to contact support when the documented process does not work.
   6. A short security note telling customers never to share their password or reset code, without adding any other security advice unless supplied.
   
   After the guide, provide a checklist of every factual item I must verify before publishing. Keep all customer-facing URLs exactly as supplied. Do not include internal notes, credentials, personal data or example passwords.
   
   Verified product details and reset flow:
   [PASTE THE CURRENT RESET PROCESS, EXACT UI LABELS, URLS, KNOWN EXCEPTIONS AND SUPPORT CONTACT ROUTE HERE]

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.

3. Use a tool built for this

   The distant third