As of 13 August 2026, AI can write FAQs for your UK business.

What to actually do

1. Use a tool built for this

   The route this page recommends

2. Do it yourself

   Second choice

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open your current price list, product or service descriptions, ordering process, delivery information, returns or cancellation policy, support details and complaints procedure.
   2. Copy the relevant text into one document and remove superseded prices, policies, contact routes and process steps.
   3. Paste that source material into the prompt under the matching headings, adding the business type, customer audience and the date of each source.
   4. Ask the chatbot to produce the question list, FAQ and fact-check table in the same response.
   5. Compare every drafted answer with the current source document, especially prices, timings, eligibility, exceptions and contact details.
   6. Ask the chatbot to rewrite any answer that is unsupported, ambiguous, too broad or longer than customers need.
   7. Send the checked draft to the person who owns customer support or the relevant policy, then publish it in your help centre or customer-facing website.

   Prompt

   Write a customer-facing FAQ for my UK business using only the source information below. Do not invent facts, prices, delivery times, guarantees, legal rights, technical details or contact routes. If the sources do not answer a question, write "This is not covered by the information provided" and list the missing information separately.
   
   Business and audience: [describe the business and who the customers are]
   Products or services: [paste current product or service information]
   Prices and charges: [paste the current price list and relevant conditions]
   Ordering, booking or account process: [paste the current process]
   Delivery, returns, cancellations or changes: [paste the current policy]
   Support and complaints route: [paste contact details, opening hours and escalation route]
   Known exceptions: [paste exceptions and eligibility rules]
   Source documents and their dates: [paste the source names and dates]
   
   First, list the ten to fifteen customer questions most worth answering, including questions about costs, timing, eligibility, changes, problems and contacting us. Then write the FAQ with one direct answer beneath each question. Use plain British English, short paragraphs and headings. Keep claims precise and preserve any conditions or exceptions. Mark any answer that depends on a source that may be out of date. Finish with a fact-check table showing each answer, its supporting source, and any missing or ambiguous information I must resolve before publishing.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.

3. Hand it to a person

   The distant third

   A person who owns the outcome does this end to end, worth it when the failure is dear.