As of 13 August 2026, AI can only partly write a refund policy for your UK business.

What to actually do

1. Hand it to a person

   The route this page recommends

   Someone with a licence or accountable authority has to sign this before it counts.

2. Use a tool built for this

   Second choice

3. Do it yourself

   The distant third

   A chat interface, chat-fluent skill, and roughly 30 minutes until you can act on the result.

   How to actually do it

   1. Open GOV.UK guidance on consumer contracts, refunds, returns and cancellations, and note the pages relevant to your products or services.
   2. Gather your current price list, delivery terms, cancellation process, payment terms, warranty wording and any existing website terms.
   3. List separately whether you sell goods, services, digital content, personalised items, perishable items or bookings, and whether you sell to consumers, businesses or both.
   4. Paste the gathered information into the prompt, replacing every bracketed slot and removing any category that does not apply.
   5. Ask the model to produce the policy, its assumptions and the GOV.UK sources or solicitor checks, then save the draft separately from your current published policy.
   6. Compare every refund period, exception, return-cost rule, digital-content statement and statutory-rights statement against the GOV.UK pages and your actual process.
   7. Send the draft and the comparison list to a UK solicitor for confirmation where the policy has unusual products, deposits, subscriptions, international sales or disputed rights.
   8. Publish the confirmed wording in the places customers see your terms, and update your staff refund process to match it.

   Prompt

   Draft a refund and cancellation policy for my UK business using the information below.
   
   Business name: [BUSINESS NAME]
   Business type and legal structure: [DETAILS]
   What I sell: [GOODS, SERVICES OR DIGITAL CONTENT]
   Where I sell and deliver: [UK AREAS AND ANY INTERNATIONAL SALES]
   Customer types: [CONSUMERS, BUSINESSES OR BOTH]
   How customers pay: [PAYMENT METHODS]
   Delivery or service start arrangements: [DETAILS]
   Returns process and costs: [DETAILS]
   Existing warranty, guarantee or terms wording: [PASTE TEXT]
   Any bespoke, personalised, perishable, sealed, downloaded or time-sensitive products or services: [DETAILS]
   Contact details for cancellations and refunds: [DETAILS]
   
   Use current UK consumer law and distinguish clearly between consumer and business customers. Cover statutory rights separately from any voluntary refund promise. Address cancellation periods, exceptions, faulty or misdescribed goods and services, digital content, delivery and return costs, refunds, exchanges, deposits, vouchers and how customers should contact us. Do not invent business facts, legal rights, deadlines or exceptions. Do not assume an exemption applies. Flag every point that depends on missing facts or sector-specific rules. For each legally sensitive section, cite the relevant current GOV.UK source or state that a solicitor must confirm it. Write a plain-English customer-facing policy, followed by a short list of assumptions and issues for a UK solicitor to check. This draft is not professional advice.

   Open it prefilled in ChatGPT or Claude, or copy it into Gemini, which takes no prefill link.